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FAQ

Here are a list of frequently asked questions from our customers.
We may continue to keep updates on issues as they occur, so pls make sure to check issues again.

Q About Supported PC/Smartphone Environments

■Windows Web Browser
  • Internet Explorer 11
  • MS Edge
  • Mozilla Firefox latest version
  • Chrome latest version
  • Safari latest version
■Mac Web Browser
  • Mozilla Firefox latest version
  • Chrome latest version
  • Safari latest version

※Please note that environments other than above stated may not operated as we expected.

About Supported Smartphone App Environments
  • iOS 8.0-9.3
  • Android ver 4.1-6.0

※Safari for iOS and Android Browser for Android are supported.
Other browsers than above stated may not be operated.

Q About Accounts

Registering an account is required in order to view the video content offered on this site.

Q SHINJI HOUSE Membership Registration

You can register an account from the SHINJI HOUSE website. Enter your e-mail address and a desired password and click the REGISTER button. If you do not receive a confirmation e-mail, check to make sure that you entered the correct e-mail address or check your spam filtering settings. If you still do not find it, please try registering again.

Q If you forget your password

If you forget your password, access the Forgotten Password?

Q Enquiry Form

If the above does not answer your question, please contact us via the enquiry form.